Customer Advocacy vs. Satisfaction
Is NPS Still Relevant?
Customer Advocacy vs. Satisfaction
In this video, our expert hosts Chris Kneeland (CULT CEO) and Greg Damus (CULT CSO) dive deep into Net Promoter Score (NPS), how it can or should be used, its shortcomings, and some other engagement metrics that provide a better understanding of the likelihood to recommend and purchase.
Further Reading
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