Cult Collective Ltd.
January 12, 2022
January 12, 2022
Customer Advocacy vs. Satisfaction
Is NPS Still Relevant?
Customer Advocacy vs. Satisfaction
In this video, our expert hosts Chris Kneeland (CULT CEO) and Greg Damus (CULT CSO) dive deep into Net Promoter Score (NPS), how it can or should be used, its shortcomings, and some other engagement metrics that provide a better understanding of the likelihood to recommend and purchase.
Cult Collective Ltd.
We drive business performance by creating more deeply engaged customers, prospects and staff. We teach what we have learned from over a decade of researching the most cult-like brands on the planet, and we apply world-class research and analytics tools to improve our client's odds of success.
We drive business performance by creating more deeply engaged customers, prospects and staff. We teach what we have learned from over a decade of researching the most cult-like brands on the planet, and we apply world-class research and analytics tools to improve our client's odds of success. Further Reading
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